1. Information We Collect

We collect various types of information when you use our platform, including:

• Personal Information: When you register an account with us, we collect personal information such as your name, email address, phone number, date of birth, and payment details. For property owners, we may also collect business information and property documentation.
• Booking Information: We collect details about your bookings, including check-in and check-out dates, guest numbers, property preferences, and special requests.
• Property Information: For hosts, we collect property details, photos, pricing, availability, amenities, and house rules.
• Identity Verification: To ensure safety and trust, we may collect government-issued ID, profile photos, and verification documents.
• Usage Information: We automatically collect information about how you interact with our platform, such as searches performed, properties viewed, and booking patterns.
• Device Information: We collect information about the device you use to access our platform, including your IP address, browser type, operating system, and location data.
• Communication Data: We store messages exchanged between guests and hosts through our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate bookings and enable communication between guests and hosts;
• To process payments and prevent fraudulent transactions;
• To verify the identity of users and maintain platform safety and security;
• To personalize your experience and show you relevant property listings;
• To send booking confirmations, reminders, and important updates about your reservations;
• To provide customer support and respond to your inquiries;
• To improve our platform, develop new features, and enhance user experience;
• To send promotional offers, newsletters, and marketing communications (with your consent);
• To comply with legal obligations and enforce our Terms and Conditions;
• To resolve disputes between guests and hosts.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Hosts and Guests: When you make or accept a booking, we share relevant information (name, contact details, booking details) between guests and hosts;
• With Service Providers: We share information with payment processors, identity verification services, customer support tools, and other service providers who help us operate our platform;
• With Property Managers and Co-hosts: If a host uses property management services or co-hosts, we may share booking information with them;
• For Legal Compliance: We may share information as required by law, to respond to legal requests, or to protect our rights and interests;
• In Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred;
• With Your Consent: We may share information with third parties when you give us explicit permission to do so.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You can update your profile information at any time through your account settings. You may also request a copy of your data or request account deletion. For hosts, deleting your account will also remove your property listings. Please contact us if you would like to exercise these rights.

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, keep you logged in, analyze site traffic, and show you personalized property recommendations. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our platform.

7. Third-Party Links and Services

Our platform may contain links to third-party websites, payment providers, or mapping services. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you use. Additionally, we may integrate with social media platforms for account creation and sharing.

8. Children's Privacy

Our platform is not intended for children under the age of 18. Users must be at least 18 years old to create an account, make bookings, or list properties. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

9. International Data Transfers

Our platform operates globally. If you are accessing our platform from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our servers and service providers are located. By using our platform, you consent to the transfer of your information to these countries, which may have different data protection laws than your home country.

10. Host and Property Information

For property owners and hosts, please note that property listings and reviews are publicly visible on our platform. Your profile name, property photos, descriptions, location, amenities, availability, and pricing will be visible to all users. Guest reviews of your property will also be publicly displayed. You can control the visibility of certain information through your privacy settings.

11. Guest Reviews and Ratings

Reviews and ratings you provide about properties and hosts will be publicly visible and associated with your profile name. We encourage honest and respectful reviews. Reviews that violate our content policy may be removed. Both guests and hosts have the opportunity to respond to reviews.

12. Location Data

We may collect and use your location data to show you nearby properties, provide local recommendations, and improve our services. For hosts, property addresses are shared with guests only after a confirmed booking. You can control location sharing through your device settings.

13. Payment Information

Payment information is processed through secure third-party payment providers. We do not store complete credit card numbers on our servers. Payment providers may collect and use your information according to their own privacy policies. We retain transaction records for accounting and tax purposes.

14. Data Retention

We retain your information for as long as your account is active or as necessary to provide services to you. After account deletion, we may retain certain information as required by law, for fraud prevention, dispute resolution, and to enforce our agreements. Booking records and financial transactions may be retained for legal and tax compliance purposes.

15. Communication Preferences

You can control the types of communications you receive from us through your account settings. You may opt out of marketing emails but will continue to receive transactional emails related to your bookings, account security, and important platform updates.

16. Consent

By using our platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. For certain activities like marketing communications or location sharing, we will obtain your explicit consent.

How is my payment information protected?

We use secure, encrypted payment processing through trusted third-party providers. We do not store your complete credit card information on our servers. All payment transactions are encrypted and comply with industry security standards.

What information is shared with hosts when I book a property?

When you confirm a booking, hosts receive your name, profile photo, contact information (phone and email), number of guests, check-in/check-out dates, and any special requests you've made. Your full address and payment information are never shared with hosts.

Can I delete my account and data?

Yes. You can delete your account at any time from your profile settings. When you delete your account, your profile, listings (if you're a host), and personal information will be removed. However, we may retain certain information as required by law or for legitimate business purposes, such as completed booking records and financial transactions.

How do I update my personal information?

You can edit your personal information at any time from your profile page. Simply log in to your account, go to your profile settings, and update your details. Changes will be reflected immediately on our platform.

Why do you need identity verification?

Identity verification helps us maintain a safe and trusted community. It reduces fraud, increases accountability, and gives both guests and hosts confidence in the platform. Verified users are more likely to be trusted by other members of our community.

How long do you keep my booking history?

We retain your booking history for as long as your account is active to help you track your stays and bookings. This information is also retained for customer support, dispute resolution, and legal compliance. You can view your complete booking history in your account dashboard.

Can I control who sees my reviews?

Reviews are publicly visible as part of our commitment to transparency and trust. Both guest and host reviews are displayed on property listings and user profiles. However, you can report reviews that violate our content policy for investigation and potential removal.

May I opt out of marketing communications?

Yes. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails. You will continue to receive important transactional emails related to your bookings and account.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. We will notify you of significant changes via email or platform notification.